Refund policy

At Ragway Pvt. Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the following policy. Customers may request a return or exchange within 7 days of receiving the product. To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. Products that show signs of wear, damage, or alteration may not be eligible for return.

To initiate a return request, customers must contact our support team with their order details. Once the return request is approved, instructions for returning the product will be provided. The customer may be responsible for return shipping charges unless the item received is defective or incorrect.

After the returned product is received and inspected, Ragway Pvt. Ltd. will process the refund or exchange accordingly. Refunds will be issued to the original payment method used during the purchase and may take several business days to reflect depending on the payment provider. Ragway Pvt. Ltd. reserves the right to refuse returns that do not meet the above conditions. We may also update or modify this policy at any time without prior notice. For any return or refund related queries, customers are encouraged to contact our support team.