Shipping policy

At Ragway Pvt. Ltd., we aim to provide our customers with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions mentioned below. Customers may request a return or exchange within 7 days of receiving the product. To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact. Products that are damaged due to misuse, worn, or altered will not be accepted for return or exchange.

If you receive a defective, damaged, or incorrect product, please contact our customer support team within 48 hours of delivery with your order details and images of the product. After verification, we will arrange a replacement or issue a refund as applicable. To initiate a return or exchange request, customers must contact Ragway Pvt. Ltd. with their order number and reason for return. Once the request is approved, instructions for returning the product will be provided.

After we receive and inspect the returned product, the exchange will be processed or the refund will be issued to the original payment method used during purchase. Refund processing times may vary depending on the payment provider. Please note that shipping charges (if any) are non-refundable, and customers may be responsible for return shipping unless the product received is defective or incorrect. Ragway Pvt. Ltd. reserves the right to refuse returns or exchanges that do not meet the conditions mentioned above. For any return or exchange related queries, customers can contact our support team through the details provided on our website.